Common Questions About Our Terms & Conditions
You must be of legal age in your jurisdiction, where local law permits. Account eligibility depends on local law. You must provide a valid email, phone number and payment details tied to DANA, OVO, GoPay or QRIS in your own name. We verify identity for withdrawals above Rp 5,000,000 to comply with anti-fraud rules.
Breaching core terms (fake identity, multi-accounting, using someone else's payment method) can result in account suspension or closure without notice. Funds in a suspended account are frozen pending investigation. We reserve the right to forfeit balances in cases of fraud or policy violation.
Yes. You can request account closure from Settings at any time; it takes effect after 24 hours. Any pending deposits or withdrawals in progress will be completed or reversed per the payment method's process. Closed accounts cannot be reopened; you'd need to register fresh.
Withdrawal timing depends on your payment method. DANA, OVO, GoPay and QRIS transfers usually arrive within 5 minutes after we approve your request. Bank transfers may take 1–2 business days. We notify you by email when your withdrawal is processed.
File a dispute from Help in your account with details and screenshots if you have them. We'll investigate your complaint against our game logs, payment records and server timestamps. You'll hear back within 5 business days. If we find an error, we'll correct it immediately.
Your payment data is encrypted end-to-end and never stored on our servers after a transaction completes. We don't see your full card or bank details — payment gateways handle that. You're responsible for keeping your own DANA, OVO, GoPay or QRIS app secure; we're not liable if someone gains access through your phone.
Yes, we update terms occasionally to reflect new games, payment methods, or local rules. Material changes are notified by email at least 30 days before they take effect. Minor clarifications post immediately. Continuing to use your account after notice means you accept the update.
